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HR

Support Center

A management system that allows the Support team to route various types of tickets to the correct person, resource, or department to obtain the fastest resolution and the best solution for it.

Company Plant an App Internal

Applications

Create/Manage/Close a support ticket

Each customer who has an account on the platform will be able to create tickets
Each employee can assign tickets and answer to those tickets
All the tickets have owner, support agent, date created, status (waiting for customer, waiting for client, in progress, closed)

Email notifications

SMS notifications

Support Center on desktop

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